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Terms and Conditions

By visiting and/or using our websites you accept and agree to be bound by the terms and conditions set out below and to comply with all applicable UK and International laws, and regulations. 

We reserve the right to change the terms and conditions under which the website and the products are provided. Any changes or variations will be effective from the date they are published in the terms and conditions section of the website. We recommend that you check the terms and conditions on the website regularly to ensure that you are aware of any updates.

When you place your order on our website you agree that all information you provide is accurate and complete. We will send a confirmation email which will detail the products ordered, payment method, and cost. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

A contract of sale between the customer and us (Peak Body) for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been checked, and the order has been dispatched.  A confirmation email will be sent out confirming dispatch.

The order acknowledgement e-mail does not constitute acceptance of your order. We (Peak Body) reserve the right to reject the order before processing.

We use manufacturer imagery for our product listings, and while we endeavour to make sure these are correct, we cannot be held responsible for colour discrepancies.

We try and ensure that descriptions and prices on the website are accurate however, errors may occur.  If we discover an error in the pricing of any goods we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you we will treat the order as cancelled.  You will receive a full refund if you cancel your order.  We reserve the right to refuse orders for items where information on the website contains errors, inaccuracies or out-of-date information regarding pricing or shipping.
All prices are displayed in GBP and include VAT where applicable.

We reserve the right to change prices and offers at any time. 

International Taxes & Duties
Shipments sent outside the European Union are sold exclusive of VAT but may be subject to import duties and taxes.  All applicable customs and import duties and any other charges are the responsibility of the customer.  For details of Customs charges please consult your own Customs authorities for the latest rates.

Stock Availability
Our website operates in real time, so all items selected are available at the point of order confirmation. However errors in stock holding can occur and in the unlikely event that we are out of stock of the product you ordered, we will contact you to offer a suitable alternative or a full refund.

Product Assembly, Maintenance and Care
We strongly advise that products that require assembly and spare part fitting should be carried out by a competent person in accordance with manufacturer specifications. Please ensure that you have read your warranty conditions before attempting to assemble, install a part or repair an item. We (Peak Body ) cannot be held responsible if the item is damaged during assembly or installation. Some manufacturer guarantees may be on condition that you use a qualified person.

Product Reviews
We encourage you to leave reviews on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time.

Delivery Options
We offer a number of delivery options.
Packaging and delivery charges are calculated by weight at the checkout. 

Delivery Timescales
Delivery timescales are stated in the delivery section of our FAQ’s.
Standard delivery times are for guidance only.
Express deliveries are delivered by trusted third party couriers whose delivery performance is 99.1%. We therefore cannot definitively guarantee express delivery dates. In addition delays can occur because of circumstances beyond our and our couriers control such as extreme weather conditions, accidents, disasters etc.  If delivery is late please contact us and we will investigate with the courier and we will refund you the difference between the amount paid for express delivery and our normal standard delivery. We will not accept any liability for any consequential loss for late delivery.

Payment Methods
We accept payment via our secure checkout by credit/debit card and paypal.  

Fraud Prevention
To help prevent credit/debit card fraud we have an anti fraud procedure. If our anti fraud procedure highlights an issue we will not process your order until we have verified that the transaction is genuine. We will contact you to discuss our concerns and request additional information to allow us to verify the transaction.
Any details that are confirmed as fraudulent are passed on to the relevant authorities.

Coupons, discounts and promotional discount codes offered by us are valid only for use as part of a purchase made online, on the website they have been issued for, unless otherwise stated.

Discount Codes

  • Discount codes can be redeemed online at the checkout by entering the discount code clicking the apply button
  • There is no cash equivalent
  • Order value must be greater than voucher value or the transaction will be voided
  • For online purchases you can only use one code per order
  • Discount codes cannot be combined or used in conjunction with Gift Voucher Codes
  • Discount codes MUST be input when you make the purchase and cannot be applied retrospectively
  • Promotional codes may be restricted to selected products only and therefore will not be applied in the checkout to any excluded product (eg  gift vouchers, excluded items).

Free Product Offers
Where the customer has the option of choice of a free product, choices MUST be selected when checking out. We cannot add, change or amend free products retrospectively. If you return an item that came with a free product for refund or exchange, then the free product must be returned also, to avoid the retail cost being deducted off your refund.

Faulty Goods
All goods are covered by normal manufacturer warranties.
Faulty goods will be assessed and if found to be faulty a replacement or refund will be offered. The cost of standard postage to return the goods to us will also be refunded.

Incorrect Product Dispatched
If we have sent out the incorrect goods please accept our apologies & return them to us. We will resend the correct goods and refund you the cost of return postage. 

We fully comply with the Consumer Contracts Regulations.  If you buy online or by phone you are entitled to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charges at the time you placed the order.

Orders for the following items cannot be cancelled, refunded or exchanged:

  • Personalised or made-to-measure products
  • Perishable goods
  • Unsealed CDs, DVDs, tapes or other recording media, software or video

Return the goods complete with tags, original packaging and in a fully re-saleable condition.  The customer is responsible for return postage costs.  We will refund within 30 days of notification of cancellation once we have received the returned goods.

In the unlikely event of your parcel being lost by the courier please contact us in accordance with the timeframes highlighted in our delivery information. As the sender we are responsible for making enquiries into the lost item. This means that once the courier classes a parcel as lost (standard UK Royal Mail 14 working days, International 28 working days, Express UK 3 working days), we can process a replacement order or refund immediately. We will not accept any liability for consequential loss for parcels that have been delayed or lost.

We will treat all your personal information as confidential. We will keep it on a secure server and fully comply with all applicable UK Data Protection and consumer legislation. Data for all our trading styles is stored centrally on a common database. For full details of our privacy and cookies policy, click here.